Find the solution to your SCOM challenge

How can my company save money from our operations budget to focus more on innovation?

Live Maps, Savision’s Business Service Management solution for SCOM, gives an instant overview of your business-critical services from three perspectives: the end users, applications and infrastructure. One quick glance at the Service Overview Dashboard will allow you to determine the impact and priority of a disruption and assign it to the right team. The result: lower cost, faster root-cause analysis, maximized service availability, and more time for innovation.

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How does my team know if our IT services are complying with the service-level and operational-level agreements?

Although SCOM, on its own, is not capable of proactively monitor SLAs, it can still be achieved by deploying Live Maps to work together with SCOM. With the help of Live Maps, organizations can automatically track performance of their SLAs, with automatic alerts to warn administrators when certain benchmarks are about to be reached.

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How can we close the gap between IT monitoring and ITSM solutions?

Live Maps integrates with IT Service Management (ITSM) platforms like Microsoft System Center Service Manager (SCSM), Service Now and BMC Remedy. Our integration synchronizes service dependencies into the CMDB. This way you can easily prioritize incidents or plan change requests based on their service impact. Use proactive SLA monitoring to help maintain healthy service levels.

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How can my team break through this and have a proactive monitoring approach?

The key essence of building a proactive monitoring approach is to understand your business; you need to identify your business services. With Live Maps, we help organize SCOM components into business services to see, at-a-glance, which alerts to prioritize based on their effect on your business or service levels. By using Live Maps, your organization can swiftly locate and resolve problems before they even occur.

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How can they prioritize a disruption based on business impact?

Live Maps, Savision’s Business Service Management solution, gives an instant overview of your business-critical services from three perspectives: the end user, application and infrastructure. One quick glance at the Service Overview Dashboard gives enough information to determine the impact and priority of a disruption, and assigns it to the right team.

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How can I quickly setup and maintain DA’s?

Live Maps features an easy-to-use Authoring Console to dynamically map IT components to business services, manage SLAs, security, and notifications. Service models are automatically stored as Distributed Applications and don’t need any expertise. In addition, it includes out-of-box service models such as Exchange, SharePoint, and Active Directory, which you can set up within minutes—zero configuration needed.

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How can I create dynamic DA’s?

Live Maps has the ability to take generated Distributed Applications and turn them into meaningful service models that enable proper issue triage and root-cause analysis. As the Distributed Applications change over time, Live Maps will keep the service model synchronized.

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How can I reduce the number of emails?

A single event on a monitored IT asset can quickly create a cascade of alerts on related components. Live Maps will only notify you when truly necessary and will provide a URL in the notification to the root-cause details. You will only receive a single SCOM alert notification when end users are not able to use a business service, or even better, that a business service is about to become unavailable.

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How can I prioritize these by telling the impact it will have on the business?

With Live Maps you can use service dashboards, service maps and component maps to monitor the health of a service from the perspective of the end user, application and the underlying infrastructure components. Live Maps shows you the critical performance metrics that matter to you and correlates changes in performance with service health issues. This allows you to quickly pinpoint the exact cause of a problem and subsequently determine the business impact and prioritize its resolution.

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How can I access SCOM data on any device I choose?

Live Maps comes with a modern HTML5 web console that gives all stakeholders access to the right information. Next to that, it also allows you to view the health explorer, configure maintenance mode, view and close alerts, and execute tasks for any SCOM object on-the-fly, on any device. No Silverlight dependency.

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If you haven’t tried Live Maps yet, you can try it in your own environment and check out how all the new features we have added in our latest release can help you to get much more out of SCOM.