Live Maps - Business Service Management for System Center

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Intro

Live Maps

Service-oriented Monitoring and Advanced Dashboards for SCOM

Live Maps aligns business and IT by letting them speak the same language. It easily maps the dependencies between your company’s business services and their underlying IT infrastructure and application components monitored by SCOM.

Live Maps allows your company to quickly determine the impact and priority of a service disruption and assign it to the right team, all without the distraction of unrelated and low priority alerts. The result: a faster way of preventing IT-related problems and business downtime, increasing overall organizational efficiency, as well as reducing IT operational costs.

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Benefits

20 - 30 % Reduction

20 - 30 % Reduction in Helpdesk incidents

10 - 15 % Less

10 - 15 % Less Business Downtime

20 - 30 % Improved

20 - 30 % Improved Organizational Effectiveness

Quotes

“Live Maps is so much faster, better and simpler, than other solutions out there.”

"Live Maps created a bridge between SCOM and SCSM. It gives me and the people around me a better view of what is happening and how everything is linked together. With Live Maps, we can see the whole picture."

 

Customer Success Story

"Live Maps helped us change the way we look at IT - from a traditional way of measuring the availability of individual applications and components of the IT infrastructure to a more end-to-end experience."

Customer Success Story

"Live Maps is super easy. What would have taken me weeks to do in other programs, Savision did in a couple of hours. The initial implementation was really that fast!"

 

Customer Success Story

"Our environment visibility is much better, something that might have gone unnoticed for several hours is generally picked up within five minutes,”

“With SCOM, you need lots of experience. With Live Maps, people with less experience can tell what is going on more clearly. It’s very simple for people to see that if a business service is red, it must be down. The interactive nature of Live Maps allows us to drill down to the exact problem before our customers are impacted.”

Customer Success Story

SCOM Dashboards for Anyone on Any Device

Your IT & business experts analyze issues from different perspectives. And you need information that will connect them: from your Management and Executives to the Helpdesk Engineers. For example, a CIO needs to know if services are available to end-users while the Service Owner needs to know which team is responsible for outages and their impact on his SLA. Meanwhile, Engineers need the exact details to find the root-cause of the problem. Live Maps comes with a responsive HTML5 portal, and read-only SCOM dashboards which allows users to share dashboards with other users in the organization, controlling the level of information they want to expose.

Service Dashboard
Service Dashboard
CIO Dashboard
CIO Dashboard
Interactive Geographical Map
Interactive Geographical Map

Latest Features

Upgrading to SCOM 2016

At Savision we have helped more than 800 customers get a handle on their monitoring environment. We are ready to help you too by making your transition to SCOM 2016 go smoothly. Live Maps will bring transparency and order to SCOM before, during, and after migration.

Contact us to learn more 

Other Features

Enhanced Performance Dashboards

Enhanced Performance Dashboards

Take your Live Maps diagrams to the next level with support for inline performance metrics. Embed any of the performance metrics available in System Center Operations Manager directly in Live Maps diagrams, giving you all the information you need to stay on top of your complex IT environment. 

Advanced Network Topologies

Advanced Network Topologies

Most of the time when you are troubleshooting a service outage you need to understand the state of the network. Our network topology views let you draw and monitor your network with System Center Operations Manager. Now you can instantly see the ports your devices are connected to and the state of the network connections between and at your sites.

ITSM Integrations

ITSM Integrations

Take the Business Services that you have created with Live Maps and automatically synchronize them with the CMDB of System Center Service Manager (SCSM), ServiceNow and BMC Remedy. ITSM users can then see at a glance which services are impacted by which incidents and impact analyses can be performed on change requests.

Advanced Service Level Agreement (SLA) Monitoring

Advanced Service Level Agreement (SLA) Monitoring

Each service level agreement created by Live Maps now has an associated SCOM monitor associated to it. The monitor will change state from healthy to warning to critical as the SLA approaches and then passes the breach condition. This allows operations teams and business service owners to receive proactive notifications when SLAs are in danger of not being met.

Dynamically Updating Services

Dynamically Updating Services

Many IT departments have integrated their SCOM deployments with third-party software that generates distributed applications on the fly. Live Maps has the ability to take those generated distributed applications and turn them into meaningful service models that enable proper issue triage and root cause analysis. As the distributed applications change over time, Live Maps will keep the service model synchronized.

Out-of-the-box services

Out-of-the-box services

Live Maps comes with out-of-the-box service models built using the most recent information available from Microsoft and subject-matter experts. With one click, Live Maps will discover your deployments of applications like SharePoint, Lync, Configuration Manager, Skype for Business 2015, Exchange 2010 and 2013, Windows DHCP, DNS, and Remote Desktop Services and Active Directory.

Web Portal

Web Portal

All of your Live Maps can be viewed on any mobile device with our responsive, web portal. Completely Silverlight free, you can view the HTML5 Health Explorer, configure maintenance mode, and execute tasks for any SCOM object. You can also view and close alerts.

Automated Updating Diagrams

Automated Updating Diagrams

The advanced Authoring Console lets you create your application and service diagrams with System Center Operations Manager objects. Our membership rules engine ensures your diagrams stay up-to-date without requiring any maintenance.

Easy to share Dashboards

Easy to share Dashboards

Easy to share dashboards provides a way for you to share dashboards with other users in the organization, even if they do not have any access to SCOM. They allow you to control drilldown behavior to prevent users from navigating to other Live Maps dashboards.

Start using Live Maps today

Would you like to learn more about Live Maps, try it out yourself in your own environment or request a tailored quote? Click on one of the following links to continue. 

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