Let IT become a business partner by focusing on service availability
It is more important than ever for you and your team to understand the dependencies between your company’s business services and the IT infrastructure components and applications they manage. Our solution, Live Maps, can easily help you meet all of these challenges. Not only can it be integrated seamlessly with Microsoft System Center, it can also be integrated smoothly into your organizational processes for incident handling and problem and change management. This means you can get up and running in no time; complex projects, cumbersome deployments and manual updating are not required.
IT Manager Goals
Ensure services are available, secure and efficient
Improve collaboration between IT teams
Escalate issues for faster resolution to correct teams
Continually innovate to provide competitive edge
With Lives Maps, your team can use the dashboards and maps to monitor the health and performance of a service from the perspective of the end users, the underlying infrastructure components, the supporting applications and the service levels. This will enable them to quickly determine the business impact and prioritize its resolution and subsequently pinpoint the exact cause of a disruption. By focusing on high priority business-critical issues, your team will perform root cause analyses faster and have more time to work on service improvement initiatives and explore new technologies.