CxO

Drive innovation by improving service availability for customers, increasing productivity, and making IT business-aware 

It is more important than ever for you and your team to understand the dependencies between your company’s business services and the IT infrastructure components and applications they manage. Our solution, Live Maps helps you meet all of these challenges. Not only can it be integrated seamlessly with Microsoft System Center, it can also be integrated smoothly into your organizational processes for incident handling and problem and change management. This means you can get up and running in no time; complex projects, cumbersome deployments and manual updating are not required.

CxO Goals

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Ensure services are available, secure and efficient

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Improve relationships with internal and external customers

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Increase overall productivity

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Drive digital transformation

Live Maps monitors the health of your company’s business services from both the end-user’s perspective and the perspective of the underlying infrastructure components and applications. In other words: from both the top down and the bottom up. Last but not least, the solution needs to provide the functionality to monitor compliance with SLAs and OLAs.

 

Our service health dashboards and maps provide your team with an instant overview of the health and performance of defined business services. When a problem occurs, Live Maps helps your team to quickly pinpoint the infrastructure component or application that caused the service disruption so that they can determine the business impact and prioritize its resolution. Not only can our solution be integrated seamlessly with Microsoft System Center, it can also be perfectly embedded in your organizational processes. And it’s not just your IT team who can monitor the health of the business service and compliance with SLAs, any stakeholder can view as much or as little information about the status of the business service as they need.

CIO Dashboards in Live Maps

Benefits of Live Maps

  • View End-User experience in real-time

    One quick glance at our intuitive Service Dashboard is all it takes to view the real-time health of each defined business service from three perspectives: the end-users, the supporting applications and the underlying infrastructure components. One look is all you will need to see if your customers can pay for their purchases or your marketing department can send out an email blast. And it won’t be long before you company is able to monitor the End-user Experience because Live Maps integrates both seamlessly with Microsoft System Center and smoothly into your organizational processes for incident handling and problem and change management. This means you can get up and running in no time; complex projects, cumbersome deployments and manual updating are not required.

  • Drive innovation

    By being able to quickly recognize, prioritize, and resolve problems that impact business-critical services, your team will have more time to perform root cause analyses, work on service improvement initiatives, and explore new technologies, and you will have time to drive innovation and look to the future.

  • Proactive Change Management

    Does a patch need to be deployed or a network switch replaced? Use Live Maps to determine the impact of changes on your business-critical services before you authorize them. This gives you more control over changes and the opportunity to determine the best approach.

  • Maximize Service Availability

    By using Live Maps to define and visualize your business-critical services, you enable your team to focus on resolving high priority, service-related problems by pushing low priority problems to the background.

  • Speak a common language

    Not only are our service dashboards and maps intuitive and comprehensive, they also break down the language barrier between IT and business and give you all a common language to speak. Is the business service functioning properly? Can your customers pay for the items in their shopping carts? At any time, anyone with access to Live Maps can answer that question: from the service owner to the service desk analyst to you, the IT Manager.
    Let us help your company break down its data silos, share key end user information and foster better relationships between IT and business, so that you are ready to embrace the new data-driven customer-centric digital age.

“We wanted to simplify SCOM for our technical staff across the company to create faster resolutions. With Live Maps and SCOM, we have visualizations that help L1 technical support engineers to identify the root cause quickly. This is a significant improvement for a complex IT infrastructure landscape.”

Global CIO, SMR Automotive Systems