Business Service Owner

Let us help you keep your services healthy so you can focus on making them better

IT Services are complicated – they are made up of many application layers, databases and websites distributed over virtualised and clustered infrastructure components, all of which you had to negotiate, define, and finalize before the service could go live. Not only do you need to be able to quickly determine who is responsible for resolving a service disruption, you also need to monitor compliance with service level and operational level agreements and be able to be proactive about changes when needed.

Business Service Owner Goals

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Know the real-time health of services

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Be the single point of contact

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Measure SLA compliance

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Advise on process improvements

The only way to do all of this is to monitor the health of your service in real-time from the top down and the bottom up, and you need access to this information no matter where or when, because you are accountable for the availability, reliability, and performance of all of the services you own. Live Maps helps you meet all of these challenges.

 

You don’t need in-depth SCOM knowledge to use Live Maps’ intuitive HTML5 dashboards. Its Service Map allows you to monitor the health and performance of the services you own from the perspectives of the end-users, the underlying infrastructure and applications, as well as the service and operational level agreements. With this at hand, you can quickly escalate the issue to the relevant Infrastructure or Development team to resolve the issue.

Service Maps with SCOM Alerts

Benefits of Live Maps

  • Monitor Services in Real-time

    One quick glance at our automatically generated, colour-coded Service Dashboard is all it takes to monitor the real-time health of each defined business service from three perspectives: the end-users, the supporting applications, and the underlying infrastructure components. And it won’t be long at all before your company is able to monitor the End-User Experience because Live Maps integrates both seamlessly with Microsoft System Center and smoothly into your organizational processes for incident handling and problem and change management. Get up and running in no time: complex projects, cumbersome deployments and manual updating are not required!

  • Details On-demand

    If the Service Dashboard or a mobile device notification indicates a problem with a service, you can easily go from there to the dynamically updated Service Map for more detailed information about the status of the service components, including ownership, alerts and service levels. Don’t worry about notification noise though; you will only receive one alert for a business service even if multiple components fail.

  • Proactive Change Management

    Use Live Maps to determine the impact of proposed changes on the services you own before they are implemented, giving you more control over changes and the opportunity to determine the best approach.

  • More time for Innovation

    By being able to quickly identify, prioritize, and assign problems that impact the services you own, you will have more time to work on improvement initiatives.

  • Speak a Common Language

    Not only are our service dashboards and maps intuitive and comprehensive, they also break down the language barrier between IT and business and give you all a common language to speak. Is the business service functioning properly? Can your customers pay for the items in their shopping carts? Anyone with access to Live Maps can answer that question any time of day or night: from the application engineer to the service desk analyst to the CIO.

“We always try to use the most sophisticated tools available that are easy to use. With Savision, we harness the power of System Center. And it’s easy. Live Maps shortens our time to resolve technology issues down to a matter of seconds – it previously took us upwards of 15 minutes to locate the degraded virtual instance in a 3rd party tool, then sign into the specific management console for that instance to kick off a reboot.”

Event Management Lead, Mail Technology