16 February 2012 blogs Gerben van Bokhorst 3 min read
Savision works with IT environments that are looking for faster ways to solve their problems. And while we are not bound by one industry or vertical, Savision is collaborating with more and more Hospital and Healthcare customers. It makes sense. Hospitals are becoming increasingly more reliant on technology, and if their machines or applications are down — the results could be devastating. I recently got the chance to chat with Errol Small, Technical Services Manager at Healthcare Partners and Rogee Fe de Leon, Technical Services Manager at Maimonides Medical Center about the unique challenges they face, and how Live Maps help them speed up their problem resolution flow. Here’s what they had to say:
Nick Hebert, Account Manager, Savision: Why in a hospital setting is it extra important to have real-time monitoring information?
Errol E. Small, Technical Services Manager, HealthCare Partners Medical Group: In this type on environment near or real-time monitoring and notification could be the defining factor in a life or death situation between the Doctor and patient relationship, if information is not readily available. Having the dependency of accurate monitoring can ward off any issue before it becomes a critical incidence.
Rogee Fe de Leon, Technical Services Manager, Maimonides Medial Center: It is important because a downed system will impact the hospital work flows which in turn will affect Patient Care.
NH: Are you using Live Maps to monitor your critical hospital devices?
RFdL: Yes. Specifically, we use Live Maps to monitor the servers, routers, and switches which enable the use of the Hospital’s various applications.
ES: All critical production servers that support our environment are monitored by Live Maps
NH: How has Live Maps improved your support team’s access to SCOM data?
ES: Live Map places the tons of alerts and events that OpsMgr provides and make it easy to drill down to the root cause and provides explanations of cause and resolutions where possible.
RFdL: Live Maps allows us to see right away where a problem is and what particular SCOM monitor is reporting an issue.
NH: What is an extra feature Savision could add to Live Maps to make your lives easier?
RFdL: I would suggest adding more drawing features. One feature I would suggest is the ability to draw tables.
ES: Expand your knowledge base and training videos
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