22 December 2016 videos 2 min playback time
Discover Unity iQ’s smart ticketing capabilities in our short video.
Every alert is associated with one or more configuration item (CI) or IT elements. This relationship immediately informs an IT Operator of a pending change, known problem, or active incident ticket. Since Unity iQ further organizes alerts into an end-to-end service view, the complete context of a business service’s health can be used to direct incident resolution further. So instead of creating new tickets, IT Operators can associate or acknowledge that an alert is the result of another action. This eliminates erroneous tickets and unwanted escalations.
New version available soon
Unity iQ is the first version and still in development. Soon we will launch a new version, which will be a revolutionary approach to manage your IT infrastructure. Our newest solution will use concepts from the consumer world and will be the fastest, most intuitive solution for dealing with the vast amounts of data generated by IT Management systems. Whether you are an IT manager looking to improve your SLA’s, or a highly specialized IT Engineer responsible for managing a complex network, our new version will revolutionize the way you work today.
Please contact us if you like to learn more or if you like to be among the first to try it.