29 December 2011 blogs Gerben van Bokhorst 3 min read
The number one question we get asked about Live Maps is, “How are other companies using your product?” Last week, we got the chance to chat with both Ryan Durbin, Network Admin at Woodforest National Bank, and Seth Steward, System Center Deployment Engineer at Tribune Company, and asked how their companies use Savision’s solutions. Here’s what they had to say:
Nick Hebert (Savision, head of Americas sales): What is the greatest value you see in the Live Maps product?
Seth Steward: “Bringing a visual component to a very data-driven side of technology.”
The Number One Question We Get Asked About Live Maps Is
Ryan Durbin: “The largest value I see in Live Maps is the ability to add a tailor-made custom interface to SCOM with the ability to create as many custom views as you like that are easy to understand for non-techy individuals such as upper management, etc.”
NH: How has Live Maps improved employee access to critical SCOM data?
RD: “Live Maps has given me the ability to create an overview of the current state of health of our operations so that at any given time we feel confident in looking at the high level maps and knowing that we are doing well. When there is an issue we can then drill down into the maps as far as needed to find the issue and seek answers from our knowledgebase to engage the issue in a timely fashion.”
SS: “Live Maps has enabled our operations employees to be more efficient at responding to alerts because of the visual aspect Live Maps brings to SCOM. Instead of solely relying on e-mail alerts, our employees can now visually see which server in a rack is experiencing issues and with just a click, can see the alert and begin troubleshooting. Live Maps also provides context so you can easily see the trickle-down effect an outage on one or more devices may have.”
NH: Help me understand how Live Maps has changed your alert problem resolution flow.
RD: “Before Live Maps our operations department had a convoluted aspect of what the current health of our environments were. Now that we have Live Maps in place, the state is available at a glance.”
SS: “It’s much easier to be proactive once you have Live Maps for a system built out. Instead of being reactive to e-mail alerts, you can create dashboards of the systems you manage and glance at them frequently to ensure you’re in a healthy state. If you do receive an e-mail alert notifying you of an issue, Live Maps can help you quickly pinpoint the effect that issue may have as well as provide shortcuts for problem resolution such as reattaching a database or restart a web service.”
(Live Maps popular Drill-Down function)
NH: What are you most excited about for Live Maps 2012?!
RD: “The most exciting things for us as a company for 2012 would have to be Service Manager integration.”
SS: “Given our heavy focus and dependability on System Center products, the integration between Service Manager and Operations Manager in the next version of Live Maps is paramount to our business. The ability to actively sync our 500+ Business Services without having to wait for the SCOM CI Connector to run will ensure our CMDB is always up to date.”
(end of the interview)
Want to learn more about what Savision has in store for 2012? Click here to schedule your personal demo for Live Maps 2012, or download our Beta 2 Version Live Maps for SCOM 2012 (update: now unavailable)!
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