Live Maps Learning Center

The Live Maps Learning Center is your one-stop shop for all technical information on Live Maps. With a selection of blogs posts, knowledge base articles, and videos, we break down the essentials for Live Maps into bite-size pieces that are easy to follow. For more experienced users, we offer advanced tips to achieve more value and performance from Live Maps and SCOM.

Live Maps 101

Live Maps is a set of management packs for SCOM with a front-end web browser. The initial installation requires a few steps to add in all of the features and takes approximately 15 minutes if all of the prerequisites are set up in advance:

  1. Check that system requirements and prerequisites are met
  2. Install Live Maps (three management packs)
  3. Install Live Maps web portal

Installation of Live Maps


Understand the basic components to install: Link

  1. Check system requirements and prerequisites: Link
  2. Install Live Maps Authoring Console: Link or watch the video
  3. Add Live Maps license: Link
  4. Install Operations Manager extensions: Link
  5. Install Live Maps web portal: Link or watch the video

 

Other Installation Tips and Tricks


Now that you have Live Maps installed, here is a quick introduction to the web portal and how to navigate around:

  • Navigating the Live Maps web portal: Link or watch the video
  • Installing the web portal in a DMZ: Link

The first step for most users of Live Maps is to discover services straight out of the box using the Authoring Console wizard. The services are based upon the most common management packs used in SCOM such as Exchange 2016, Active Directory, Veeam One, etc. To see the latest list of supported services click here.

Live Maps Service Discovery


There are many ways to create service monitoring in Live Maps:

  • Discover the Services Authoring Console wizard: Link
  • Deep-dive on Exchange 2013 service: Link
  • Mass create services using Powershell script: Link
  • Import existing distributed applications: Link
  • Config manager, Skype for Business: Link
  • Windows DNS, DHCP, Remote Desktop: Link

If you want more time to work on other projects, watch this user group session where we will go over how to automate your Live Maps services. The following topics will be covered:

  1. Dynamic rules:
    • How to set up computer groups
    • Host referencing
  2. Maintenance of your service map and how to reduce maintenance
  3. End user, application, and infrastructure component discoveries
  4. End user experience set up
  5. Reporting

Dynamic Rules and Services in Live Maps


  • How to create dynamic services: Link
  • Membership rules best practices: Link
  • Creating a list view dashboard: Link or watch the video
  • Maintaining SCOM: Link1, Link2
  • Adding objects to a list: Link

Now that you have created services, you can move onto more technical widget-based dashboards. Live Maps supports many types of widgets:

  • Spark lines for performance graphs
  • Heat maps for state views
  • Alert list views
  • Summary widgets
  • Top/bottom N performers
  • Table views
  • iFrame for external web pages

Building Technical Dashboards in Live Maps:


  1. Types of dashboards available: Link
  2. Building summary dashboards: Link
  3. Transfer technical dashboards: Link

Diagramming in Live Maps allows you to visualize monitored objects in logical groups within a dashboard. You can create dashboards that include geographic mappings, topological/logical network diagrams, floor plans, server-rack layouts, or you can import your own Visio diagram. Nested views can also be created with Live Maps by diagramming. This can be very useful if you have a large quantities of objects that need to be monitored or if you need to sub-divide objects.

Diagramming Tips for Live Maps


  • Create a diagram dashboard in Live Maps: Link
  • Create a nested or sub-view to connect dashboards together: Link
  • Create a Geographic Map: Link
  • Create an Application Map: Link or watch the video
  • Create a Network Topology Map: Video

Live Maps can be used to share SCOM information with other teams and users that may need less technical information. The most common users of Live Maps dashboards besides Administrators and IT Managers are:

  • Service/Help Desk
  • Application Owners
  • CIO

Building Dashboards for Other Users in Live Maps


  • Service desk dashboard example with TOPdesk: Link
  • CIO dashboard: Link

Displaying SLA levels in Live Maps is quick and painless. You will be able to create an SLO for end-users, applications, and infrastructure. With Live Maps’ HTML5 portal, you can publish SLA levels on any device.

Creating and Displaying SLA’s in Live Maps


  1. Creating an SLA in Live Maps: Link
  2. Historical monthly SLA dashboard: Link
  3. Fine tuning your SLAs: Link

Once you have created your services, the next step is to define end-user synthetic transactions to complete the perspectives. Here are some guidelines on how to create the end-user perspective, which is considered the primary indicator for health status with its own SLA.

End User Monitoring in Live Maps


  1. Web transaction monitors: Link
  2. Adding web transactions to Live Maps: Link

Users can be given different access rights for dashboards and the Authoring Console. Learn how to do this and make sure the right information is visible to your users and stakeholders.

Sharing your Dashboards Using Live Maps


  1. Create a static URL: Link1 and Link2
  2. Setting SCOM user roles: Link
  3. Scoping user to specific service: Link
  4. Granting non-admin access in portal: Link
  5. Portal restricted group access : Link
  6. Enable multiple worker process: Link

Extra Credit

Live Maps can send intelligent notifications to your mobile devices so you are only interrupted by critical service outages. Using the mobile app allows you to interact directly with Live Maps and perform basic tasks.

Setting up Smart Notifications for your Mobile Devices in Live Maps


  1. Service level alerts email notification: Link
  2. Mobile notification service install: Link
  3. Live Maps mobile: Link
  4. Live Maps mobile app: Link

Live Maps provides integrations and access to data that does not sit in SCOM. Watch the video on how to integrate Service Manager using Live Maps and check out our other use cases below.

Integrations Within Live Maps


  • OMS queries – Pull in data from OMS using a widget within Live Maps: Link
  • OMS Service Map – Also known as Bluestripe Fact-Finder. Pull in your discovered services as distributed applications and build out dynamic business services in Live Maps: Link
  • Powershell queries – Use our Powershell widget within Live Maps: Link
  • SQL queries – Pull in data from any SQL database. See an example here: Link
  • Sharepoint – Publish dashboards onto your Sharepoint on-prem or O365 environment: Link
  • System Center Service Manager – Dynamically update your SCSM CMDB and synchronize with Live Maps: Link
  • ServiceNow – Dynamically update your ServiceNow CMDB and synchronize with Live Maps: Link
  • BMC Remedy – Dynamically update your BMC CMDB and synchronize with Live Maps : Link
  • TopDesk – Forward your service level alerts to TopDesk incidents with Live Maps: Link

Learn how to tune your Live Maps software by mapping your services and components to reduce SCOM maintenance and improve performance.

Performance and Tuning Tips in Live Maps


  • Fixing health roll-up in Live Maps: Link
  • Live Maps high availability: Link
  • Changing health roll-up for all services: Link
  • Change “worst of” health roll-up: Link
  • Add a windows service as an object so it can be monitored: Link
  • Resolving Live Maps authoring dependencies: Link
  • Global overrides: Link

Live Maps helps you to manage, maintain and update your SCOM data. Many of the processes rely on your SCOM servers to complete, so we have provided some best practices on how to set up your SCOM environment.

Tips for Improving SCOM


Top 5 tuning tips for performance: Link

This section will help you to understand how version updates work with Live Maps. Additionally, if you’re planning to migrate your SCOM1801, you will find information here on how to make sure that Live Maps works with your new environment.

Migrating and Updating Live Maps


  • List of releases with features: Link
  • Upgrade to latest version: Link
  • Replace Live Maps license: Link
  • Upgrade to SCOM2016: Video
  • Upgrade to SCOM2012 : Link
  • Upgrade to SCOM1801 : Link & Video

The look and feel of the Live Maps Web Portal can be customized. You can change the color themes or alter the CSS of the web portal.

Changing the Look and Feel of Live Maps


  • Rotate your dashboards on a large screen: Link
  • Set a theme globally: Link
  • Change colors via CSS file: Link
  • Play a custom alarm sound: Link

Can't find what you're looking for?

If you can’t find what you are looking for in the Learning Center you can search our extensive Knowledge Base. Our support team is always happy to lend a hand and point you in the right direction as well.