15 May 2014 blogs Alexandre Verkinderen 5 min read
We’ve recently released a major, new version of Live Maps for System Center 2012.
Live Maps for System Center 2012 v7.0 contains many new features and in this blog article we’ll highlight some of the most exciting ones for you.
Live Maps Services
The biggest new feature of this release is far more than a simple feature, but rather an entirely new way of structuring and visualizing your IT data. With the help of Live Maps, Operations Manager is now able to support Business Service Management (BSM). With Live Maps, IT staff can now see the impact that IT problems have on business services, and business users can use Live Maps dashboards to see the availability status of all services throughout the organization.
How did we do this?
We created a service model based on the Distributed Application model in Operations Manager.
Live Maps Service Model
In this service model, a service contains three component groups: End User, Application and Infrastructure. By grouping components, Live Maps can automatically create dashboards for different personas in your organization. These component groups are basically three different perspectives to a service which is why we call these component groups service perspectives.
The dashboards below are automatically created by Live Maps.
With this service model, we’ve also added service alerts based on the consolidated health of the components in the service perspectives. This makes it possible for Operations Manager to automatically notify service owners and other stakeholders in your organization of service issues without exposing them to alert noise.
Included in this service model are service level objectives (SLO) that measure the availability of your services. Our service map includes indicators like time before the objective is breached, and lets you easily view how you have or haven’t met the objectives in the past.
Since we’ve made use of the built-in SLA functionality in Operations Manager, all the standard reports – like Service Level Tracking Summary Report, Availability and Performance – also work for your Live Maps services.
Security tab in the service designer
We’ve added usability features to make time consuming tasks easy. For example, setting up security for your services, based on the SCOM role based security model, can be done with simple check boxes. We will automatically make sure that your users have access to the correct views, groups, services and the data warehouse.
Setting up notifications can also be done using checkboxes. So there is no need to create management pack overrides anymore.
New Authoring Console design
Authoring Console – Start page
We’ve also redesigned the user interface to improve your experience in the Authoring Console. For example, important tasks are placed on the start screen to make it easy to understand what’s possible with Live Maps. And, for the same reason, we show context aware tasks next to the designer area.
We made the Operations Manager component browser ‘smarter’ and it helpfully groups all components in your environment into the three service perspectives: End User, Application and Infrastructure.
From the beginning, a major strength of Live Maps was the ability to create your own custom dashboards. To keep these dashboards looking fresh and modern, we’ve added a new dashboard wizard that can generate dashboards compatible with the Windows Design language (Metro) standard.
A feature that many of our customers have asked for is a template solution. It is now possible to reuse your existing views by importing the presentation and component membership settings from another view.
If you are already a customer with a maintenance and support contract you can request a new license key here for free. If you’re not a Live Maps user or use our standard edition and you want to add business service management to your System Center implementation, please contact our sales engineers for a demo or further information.
Alexandre Verkinderen : Microsoft MVP, Savision Product Evangelist
Alexandre is responsible for providing Savision with feedback on product features to help shape its products based on customer experience and Microsoft relationships.
Alexandre is a 6 year Microsoft MVP in Cloud and Datacenter Management. He has a strong focus on everything around the Microsoft System Center product family and Windows Azure. Additionally, he believes strongly in sharing knowledge amongst his peers. For this particular belief, he founded the System Center User Group Belgium. As an industry expert and MVP, he is a frequent speaker and ‘ask-the-expert’ guest on national and international events like TechEd, TechDays, MMS, etc.
Stay tuned for next week’s blog if you would like to know more about ‘What’s New with Live Maps from a Business Perspective’ written by Microsoft MVP, Alexandre Verkinderen.