3 March blogs Matthew Carr 9min read
With over 800 customers to date Savision has built up strong use cases in many different industries in more than 50 countries. System Center combined with Live Maps is a cross-industry solution that any company or organisation can use. It can also be easily configured to suit IT environments in very de-centralised situations (such as global Accountancy firms, or large retail outlets), and highly centralized cases (e.g. education establishments, and Managed Service Providers). To continue on from part I, with this blog we will reveal the second part of our top 10 verticals within our customer base, and discuss why Live Maps is so valued within these segments.
Number 6: Energy, Oil & Gas
Our many Energy clients include the production, refinement and distribution of energy supplies in places as far afield as Russia, the Persian Gulf, Australia, South Africa and Taiwan. These large public and private companies have huge distributed supply chains that are difficult to monitor from a central HQ without using the latest in available technology.
Using Live Maps’ Services Dashboard Overview, these customers can view the health of critical systems such as well flow data software, GIS mapping software, and inventory management. IT and Application Administrators can drill down from the dashboard to quickly discover the root cause of availability or performance issues, and geographically show where the problems lie, even being capable of monitoring off-shore oil rigs and pipelines. With a capital intensive industry such as that of energy, Live Maps short-term payback on investment within 12 months, has proved invaluable in this sector by saving time to problem resolution of IT and infrastructure outages.
Number 7: Transport & Travel
Savision works with various Travel and Transport organisations, including many well-known national and international airlines, online travel agents, and a few government and regional mass-transit agencies. These private and public organisations have highly efficient central planning and logistics applications that need 100% uptime requirements to make sure there are no delays to timetables that can quickly cost many millions in lost revenues.
Live Maps is normally the high level dashboard displayed centrally at NOC’s and HQ’s. The visualisation capabilities (being able to display any time of geographic map within SCOM) combined with fast drill-down capabilities to core infrastructure components, improve resolution time and help IT operations team in being pro-active in avoiding issues before they arise. Combined with the ability to integrate with an IT Service Management (ITSM) solution such as Microsoft Service Manager or ServiceNow, means that helpdesk tickets can quickly be correlated to the business service suffering some form of outage.
Number 8: Education
At first glance, this sector looks like a bit of a surprise to be on our list of top verticals. Traditionally, education centres such as universities, weere all main business services were delivered face-to-face in lectures and classrooms. Over the past 10 years, education has been in the vanguard of moving online, with classes delivered more and more electronically over a highly secure intranet, increasing the reach of these establishments into the homes of students and teachers.
Savision’s Live Maps is built in line with many high-tech educational facilities that depend on their IT services to deliver directly to their customers (the students). Intranets are often custom-built applications that deliver a wide array of services from central emailing, telephony, VOIP and Video and require constant monitoring as tens of thousands of users may be accessing these services at any one time.
Number 9: Professional Services
Professional Services companies range from big 4 global accounting, marketing, recruiting, and law firms. They generally are the most decentralised vertical that we come across, with a fully secure private cloud that puts the computing resources in the hands of users who are providing the services out in the field. BYOD is a large phenomenon in this creative environment meaning that security of company data which is their intellectual property is a critical requirement.
Savision Lives Maps is useful in simplifying what is usually a highly complex de-centralised environment with thousands of monitored devices demand resource consumption at different rates throughout the day. By building dynamic rules for “Distributed Applications” within SCOM, it means that the IT services that are monitored will automatically re-scale and as components are added and removed.
Number 10: Media
Savision works with some national and international media companies, including television production and newspaper conglomerates. Modern media companies are among the most technologically advanced that we work with, as they continue to find new avenues to share their content online and through custom applications. IT development is a critical function to stay ahead of the pack, and in a world where brand recognition is vital, even the smallest outage of IT services to their customer base can lead to a quick loss of goodwill.
Savision has helped its clients monitor production systems consisting of physical servers and hundreds of virtual servers that enable many shared services.
Live Maps is the cornerstone support of all new media application deployments within their IT departments, and we help to provide at-a-glance health status, allowing the IT operations team to view IT performance issues on a global map.