This week we released Savision iQ v2.0, the single pane of glass for IT operations. Looking at the results we collected in our IT data survey conducted at Ignite 2017, it sounds like the industry could do with some help in integrating IT tools and solutions.
With the increase in the number of monitoring tools being used by IT departments, alert noise is also increasing and can have a direct impact on resolution times as more teams using more tools need to get involved in incident resolution. According to industry statistics, on average 15 tools are used to resolve a single incident.
Therefore it’s not surprising that “No single pane of glass” and “Monitoring infrastructure is too noisy” were the top challenges, named by the 255 respondents who took the Savision IT data survey. Check out all the results in the infographic below and see how your IT data challenges and investments compare with the rest of the industry.
Unify Data Sources in a Holistic View
Savision iQ acts as a smart layer on top of existing IT monitoring and management systems and is agnostic to the source. It gathers enormous amounts of data from any number of different sources, unifies it and delivers it in a single pane of glass. Where previously several different resources may have had to respond to an alert just to establish what was going on, iQ will help pinpoint where the issue is, and streamline response into a single dashboard. It’s important to understand that iQ does not replace the existing monitoring tools and domain experts can still drill-down into the native tool directly from the iQ dashboard. However with iQ, the in-depth view from a single monitoring tool is enhanced with a wider, comprehensive view from multiple tools, leading to a more efficient resolution of issues.
Rapid Search and Analysis
Savision iQ uses Elasticsearch to deliver a powerful, natural language based search which enable users to locate any alert or asset at lightning fast speed, which is really useful when under time pressure to find the root cause for an incident. This handy search functionality was one of the unique Savision iQ features that caught the attention of independent IT architect, Rob Beekmans, when he reviewed the product, “What I also notice is that when you have a lot of data, you would like to ask the system for a specific criteria. Offering that to a customer would simplify his or her work and speed up issue tracking. You’d like to search your data like you search the Internet with Google. Easy language understandable for everyone with a lot of option to filter”. You can read Rob’s blog below.
iQ supports all the Elasticsearch capabilities, allowing for extensive and in-depth searches and allowing you to create the searches based on your criteria. You can use a logic based search i.e. “isActive:true AND created:>now-24h AND severity:error” which would return all active alerts in a critical state raised in the last 24 hours or a full text query i.e. ” failed to connect” will search every property of every computer, database, website, logical disk, alert, and incident and return results in milliseconds. Whichever method, with Savision iQ you’ll find the issue.
In addition, you can save all your searches with a simple click and re-use them for identifying when similar incidents arise or for building new queries based on previous scenarios.
Watch out for the next blog in which we’ll talk about more of the Savision iQ features. In the meantime to learn more about iQ sign-up for the webinar below!