15 December 2016 blogs 2min read
At Savision, we recently held a webinar, entitled ‘Radically Optimize SCOM with Service-oriented Monitoring’. The webinar was hosted by Savision’s Technical Sales Manager, Justin Boerrigter. The webinar was focused on how to build a proactive service-oriented monitoring approach by understanding the business. It showed how you can find the common ground between the organization’s information technology and business needs by monitoring and managing the end-user experience and business transactions.
We have compiled the top questions that were asked during the webinar. You can read them below:
1 – Can I connect any ITSM solution to Unity iQ via REST, Orchestrator or something similar, in order to create tickets?
Yes, you can make use of the Unity iQ API (RESTful) to create incidents in Unity iQ. This enables an organization to read incidents from an ITSM system that Unity iQ does not yet have native support for (using an API for that ITSM system) and then create those incidents in Unity iQ so that users of Unity iQ can see those incidents in the context of critical business services.
Unity iQ is the first version and still in development. Soon we will launch a new version, which will be a revolutionary approach to manage your IT infrastructure. Our newest solution will use concepts from the consumer world and will be the fastest, most intuitive solution for dealing with the vast amounts of data generated by IT Management systems. Whether you are an IT manager looking to improve your SLA’s, or a highly specialized IT Engineer responsible for managing a complex network, our new version will revolutionize the way you work today. Please contact us if you like to learn more or if you like to be among the first to try it.
2- What are the advantages of linking SCOM and SCSM with Live Maps?
Operations Manager uses Distributed Applications and Service Manager uses Business Services to relate things together. Live Maps makes this process easier. Since we are already helping you create the Distributed applications (Live Maps Services), we simply allow you to export that DA into Service Manager as a Business Service. Assuming you have the same MPs in Service Manager, you now have a direct relationship of the CI’s you want without needing to recreate everything.
Plus, with our Membership rules, as we add objects to a Distributed Application, that information is moved over to Service Manager. Now you don’t need to manually add the objects into your Business Service each time there is a change. Another benefit is that we provide a link back to the Live Maps Portal. This will allow someone working on incidents to view the Live Maps Service and any associated alerts. This not only allows them to see the bigger picture of what is going on, but also could help when trying to relate incidents that are coming into Service Manager.
We help in several different phases of Service Manager: Creation and updating of Business Services, Change Management, and Incidents.
3- How can I work with distributed applications using Live Maps?
Many IT departments have integrated their SCOM deployments with third-party software that generates distributed applications on the fly. Live Maps has the ability to take those generated distributed applications and turn them into meaningful service models that enable proper issue triage and root cause analysis. It allows you to build dynamically-updated SCOM distributed applications through a user-friendly UI and time-saving wizards. You can create any distributed applications and custom diagrams with SCOM objects. The membership rules engine ensures your diagrams stay up-to-date without any maintenance. We have several resources which will give you more information on how Live Maps works with distributed applications:
In case you missed it, we also included a short demo during our webinar ‘Radically Optimize SCOM with Service-oriented Monitoring’.
4- Can you tell me how to log into the Demo site again? And how long will that be active?
Trying out Live Maps in your own environment is pretty easy. All you have to do is request a trial license key, which will last for 30 days. All we need is a valid email address and a valid SCOM Management Group name. You will then receive your license key within 10 minutes!
5- Can I get pricing information on Live Maps?
If you’d like to know more about pricing and licensing for Live Maps, visit our Pricing Page, where you will find all the information you need. You can also request a personalized quote below: