19 March 2015 blogs Daniel Orneling 6 min read
Connecting Live Maps to System Center 2012 R2 Service Manager
To most of you out there, Live Maps is most likely known for its service management capabilities that layer atop Operations Manager. One thing that´s not so commonly known is the fact that you can also connect Live Maps and Service Manager to populate Business Services and connect those with Change Management. For this connection to work, you need two connectors set up between SCOM and SCSM, a CI connector and an alert connector. Below, I will go through the set up process of the CI connector which is the most crucial part for this integration to work out.
To set up the Operations Manager alert connector, check this link at TechNet.
Creating the CI Connector
Start by launching the Service Manager console as a user with administrative rights inside SCSM and then navigate to the Administration pane, and then choose Connectors.
Click Create Connector as seen below and choose the ”Operations Manager CI connector” option to launch the wizard.
Type in the credentials of a user, which has at least read rights from Operations Manager and is an administrator in SCSM to gather the information.
Choose which Management Packs to synchronize from Operations Manager. I would suggest that you at least import those that you have imported into SCOM, such as Windows Server, SQL Server etc. since these are most likely the ones that you´ve referenced (used) when you built your services in the Live Maps Authoring console.
The last step before creating the connector is to pick a schedule for when the connector should synchronize. After the connector has been created, mark it and click “Synchronize now” which is found to the right in the task pane.
Installing the Service Manager Integration
The next step is to install the Service Manager Integration. This is done using the Live Maps installation media so make sure it´s available from your SCSM server. Log on to a Service Manager Management Server and launch the installation from the media. Choose to install Service Manager Integration.
Step through the installation, which is just a next-next-finish experience, and then open up the Service Manager Console. Make sure you log on as a user which is part of the Administrator role to be able to set up connectors and making changes to the system.
Navigate to Administration and Settings and then open the “Live Maps Settings”. Paste your Live Maps Web Console URL and click OK (see below).
Set up the connector to Live Maps
Now that the Live Maps URL has been set, we want to tell SCSM what we would like to import from SCOM. This is done from the Administration pane by right clicking Connectors and choosing the “Live Maps Service Connector” as seen in the below picture.
Enter a name for the connector.
Point out (one of) your SCOM Management Server(s) and then choose what Run As account to use. Test the connectivity by clicking “Test Connection” to make sure it´ll work out.
Choose which Live Maps you want to synchronize. In this case, there are not that many services but as you can see below you can pick the ones you want. To avoid any confusion here, I’ve set up System Center 2012 R2 Operations Manager as a service to display how you can visualize even that as a service. In this list, you’ll be able to import all your services for Active Directory, Exchange Server 2013, Sharepoint, etc.
Choose when the business services should synchronize and then step through the rest of the setup process.
Instead of waiting for the first scheduled synchronization, check the connector and click “Synchronize now” followed by entering the credentials for the account as below. The Business services will now be synchronized.
Check out the Business services
After the synchronization has taken place, the service can be seen in the console under Configuration Items and Business Services. Open up the business service to see the information about it.
Go to the Service Components tab to see the below screen. This is a nice summary over the components of the service. If you are familiar with SCOM, this is the components you will find in the Diagram view of the service.
To open up the service map, check the business service and then “Open Service Map”. You will now be presented with the web console view as seen below.
Check out Change Management
Another great thing is that when creating a change request that includes any of the servers of the Business Service, the related services will show up to let you know what is affected by the change. In this case, System Center 2012 R2 Operations Manager is a related service. By checking your change request and clicking “Show Related Services”, you will see something similar to what I´ve shown below. This is another great thing with this integration because the ones working with the changes can easily see what they will affect.
Automatically updating incidents with related services
Another thing that I haven’t shown here is that as a part of this integration, there´s also a workflow which updates incidents with related services. This works thanks to Live Maps picking up information about what services the faulty component is part of. This information is then used to update the incident so that you can look at an incident and directly see which services is affected by the error. This is just another thing that justifies this integration due to the fact that you can really easy find out what services are affected by each alert.
If you´re in possession of both Service Manager and Operations Manager in your environment and are also running Live Maps, this integration is almost a must have because of the value it brings. Being able to import the services used in SCOM is priceless when it comes to shedding more light on to the business for the helpdesk personnel. If you´re still not convinced this is the right way to go, think about the possibility to work with SCOM alerts as incidents and being able to connect these alerts to change requests. This way, your personnel will work from one console (SCSM) instead of two (SCOM and SCSM). I hope I´ve shown you how easy it is to set up this integration and what value it can bring to your organization.