14 Januari 2016 blogs Matthew Carr 4 min read
A Business Service Management (BSM) perspective dictates that organizations should learn to align their business objectives with the IT department in order to gain a customer-centric approach, one that helps them stay competitive. Similarly, ITOA (IT Operations Analytics), though in its early stages is aiming to become the standard in maintaining performance, compliance and security throughout organizations of all sizes. In turn, one of the things that ITOA-abiding companies have their eyes set on now is end-user monitoring as a means to collect valuable data from individual devices, analyse it and turn it into added benefits and better services for the customers.
Sadly, with legacy monitoring platforms, collecting end-user data is quite hard, which makes some companies use more than one platform in their daily IT operations. In turn, it is to be expected that the usage of multiple platforms slows down all processes, starting with data collection and analysis.
End-user monitoring: a key element in predictive analysis
Proficient end-user monitoring is a key element in predictive analysis. Gone are the days when companies only acted after a problem was signaled by an end-user. Nowadays, in order to avoid putting a damper on company efficiency, predictive analysis is meant to pro-actively signal issues and provide means to fix them before they interfere with the business processes. In Gartner’s words, in order to be efficient, a modern ITOA-abiding company needs a predictive analysis system that is very rapid (measurements are done in hours rather than days) and one that places “emphasis on the business relevance of the resulting insights (no ivory tower analyses)”. This does not go to say that predictive analysis cannot be done without end-user monitoring; many companies have done it successfully. However, trends are evolving and new standards are set every day. End-user monitoring is definitely something that will become mainstream in 2016.
The new generation of monitoring platforms should resolve issues like tracking various business transactions across multiple devices and services, assess performance at every step and from every angle and provide crucial data that helps organizations big and small improve their end-users’ experience, whether they are internal users or external clients. This is an incontestable given; what changes frequently is the data that companies deem as crucial. But this shouldn’t be understood as a nuisance; on the contrary, just like businesses now understand that end-user monitoring is important in accurate predictive analysis, new improvements will always be the defining feature of ITOA.
Raising the standard in ITOA
Even more, scalability is of the essence here: while large companies need to monitor several performance categories for multiple ranges of users, SMEs might be simply focused on basic things like production and operations, at least in the beginning. This means that smaller companies who do not yet need to monitor and perform predictive analysis on numerous processes shouldn’t have their IT departments cluttered by these options yet; still, they need to have an easy way to switch to an all-encompassing solution when the time is right for them.
Savision’s Live Maps raises the standard in ITOA. It not only provides a 360 degree look into all infrastructure, application and end-user perspective of the IT environment, users can now see directly from any mobile device how the health and SLA of a particular service are at a certain point and how they evolve over time. With Live Maps, you can always ensure that your SLAs are met—its automation features boost productivity and mitigate risks.
Do you want to know more on how ITOA can help you boost revenue? Read our post “ITOA as a solution to boost your revenue”
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About: Matthew Carr
Matthew is Business Development Manager at Savision. After having spent over 6 years at Cisco as an accountant & revenue specialist, and 3 years at Clever communications & Belkin as finance manager. Matthew entered the software community in January 2011 when he joined Savision where he is responsible for growing the Savision reach through tech and commercial partnerships. Matthew is a graduate from the University of Manchester and is also a chartered accountant.