The job of CIOs typically includes the complete monitoring of the enterprise and business services related to information technology (IT). Monitoring of IT systems and services is pivotal to meeting many business goals and objectives. To that end, organizations deploy cross-platform data center monitoring systems such as Microsoft’s System Center Operations Manager (SCOM) to provide an interface to their key network servers and devices.
Challenges to effective and reliable monitoring of IT systems span getting Alert information without context to suffering from monitoring ‘Alert Noise’. Additionally, complete monitoring can include Service Level Agreements (SLAs) and related internal or external services. With Savision Live Maps, CIOs can achieve their monitoring needs with visual dashboards and context-centered IT Alerts.
By using Live Maps, businesses can create and publish dashboards to view and manage perspectives on their business services. A CIO dashboard can display health and availability information on key service items related to essential business configuration items.
Live Maps includes:
- the tools to create Business Services with perspectives on Infrastructure, Services, End-users as well as SLAs and related Business Services;
- the Savision Web portal to create, share and view rich HTML5 Dashboards on business services.
Create Business Services for Monitoring
Within the Live Maps Authoring Console, we create Business Services to collect and display key SCOM configuration items (CIs). Search and select items for your Business Services and/or create dynamic membership rules for SCOM CIs to be included.
View Dashboards in the Live Maps Web Portal
Save your business service and view it in the Savision Service Overview dashboard along with all business services. On this dashboard, you can view the real-time health of each defined business service from three perspectives: the end-users, the supporting applications and the underlying infrastructure components.
Create a CIO Dashboard
Although the Savision Service Overview dashboard contains information on all your created business services, a CIO may only seek to monitor specific business service or select perspectives for customer-facing End-User perspectives.
In the screenshot of above, the Live Maps Services Overview dashboard displays services and perspectives showing RED but the End-User perspectives (column heading ) shows GREEN (with the exception of SharePoint 2013 and the Citrix for Essers services with no End User Perspective defined). The CIO may wish to monitor certain perspectives with select business such as the End-User perspective of the Order Entry service or perhaps the Service Level Agreements (SLAs).
Within the Web Portal, click Create Summary Dashboard. A new Dashboard can be created to display the End-User perspectives from select services. Further, a CIO dashboard can display the health and availability of items from Application and Infrastructure perspectives if required.
Save your Summary Dashboard and publish it to your Live Maps Portal. The CIO Dashboard will display health and availability on its select CIs.
Business Services monitoring challenges include the effective and reliable monitoring of IT systems. CIOs monitoring challenges range from getting Alert information without context to suffering from monitoring ‘Alert Noise’.
With Savision Live Maps, organizations can create and publish dashboards to view and manage perspectives on their business services. A CIO dashboard can display health and availability information on critical business services whilst not displaying red Alerts from services and perspectives they don’t need to see.
If you would like to find out how to know more about Live Maps can give your team the visibility they need, you can check out our resources:
Customer Success Story: How SMR reduced escalations by 80% using Live Maps
Alternatively, you can find out how Live Maps can give you more control over your IT environment:
Sean works at Savision as an IT Infrastructure, Business Services Monitoring & Customer Support Professional. He focuses on Services Delivery and Monitoring as well as technical deployments and support.