21 August 2014 blogs Dennis Rietvink 4 min read
In recent years, many smart definitions of BSM have cropped up, each surpassing the other in promises. The fact, though, is that BSM projects have gained a reputation for promising more than is delivered. Often heard in the BSM debate is the argument that it is impossible to make the logical connection to business services with a discovery tool. Another argument sometimes heard is that BSM has changed into an ITIL support solution, rather than the infrastructure and application management vision it was at the start. The growing complexity of IT environments is said to increase the cost of implementation of BSM. For their part, IT is blamed for focusing on technology silos and not understanding the business. This has made decision makers somewhat skeptical about undertaking BSM projects.
So, what are the benefits of BSM and why would it work for today’s organisations?
What critics fail to see is that current BSM solutions, like Savision’s Live Maps for System Center, have automated discovery and mapping of technology to business services, dynamically linking key service components to the goals of the business. Live Maps, for instance, provides an extremely easy way to model services and to keep them up-to-date. So, despite persistent statements that there is no magical tool that delivers BSM, it is perfectly possible to make the logical connection to business services and to transform data into intelligent information.
First and foremost, BSM identifies IT component problems and subsequently helps to identify the impact and cost of service outages. So while critics focus on high implementation costs, BSM has proven to reduce cost through increased organizational efficiency, faster resolution times, decrease of incidents, less business downtime and lower IT monitoring costs. And yes, implementation of ITIL principles is a standard feature of most BSM tools today, including Live Maps.
Additionally, BSM software suites like Live Maps provide unprecedented visibility into service health and performance from different perspectives, from the end users to the service levels. In doing so, BSM brings IT and business together by giving them a common language to speak, one that revolves around the health of the organisation’s business-critical services.
Another important development forces IT to focus on the business needs: the move to the private cloud. Implementing private cloud environments involves developing a service catalogue and standardized business services, metering private cloud usage and assigning a cost to those business services. These key functions of a private cloud require enterprises to justify why they run certain services. This helps them to align IT to the business. Business Service Management and private cloud are therefore very closely linked. More than that, the move to private cloud drives BSM in many organisations. More recent developments, like support of multiple cloud platforms as well as external cloud services, also require IT to focus on the business.
Realizing that the cloud is the next generation of virtualization, Microsoft has moved full speed ahead into the cloud by providing a sound framework to manage cloud environments with Microsoft System Center. To help organisations adopt the cloud, Savision has developed business service and cloud management solutions for System Center. Microsoft’s whitepaper on The road to the Cloud underlines the relevance of System Center when using the cloud and shows how Savision’s solutions for Microsoft System Center bring IT and business together.
So in closing, now that the switch to the cloud has become irreversible and it is helping organisations to align their IT with business needs, the question is not so much what BSM can do for an organisation, as how to keep an organisation from missing out on it.
About: Dennis Rietvink
Co-Founder & VP of Product Management- Savision
Dennis co-founded Savision in late 2006 with Douwe Van de Voort, and is responsible for product management, professional services and sales support.
Dennis has over 12 years of systems management, architecture design, and deployment experience working for Fortune 500 companies at EDS (now Hewlett Packard) and other firms.
He is the co-architect of multiple innovative (patented) systems and management products used globally at EDS to centrally manage Microsoft-based infrastructures of their large accounts.
As an infrastructure architect for multiple projects, Dennis specializes in maintaining communication with customers and translating business requirements into technical architectures. He worked for many global accounts like Dow Chemicals, DSM, Aegon and the Dutch Railways.
Dennis studied Computer Science at the Hogeschool of Etten-Leur, the Netherlands.