01 March blogs 4 min read
Managing Hybrid Environments
With today’s IT world becoming increasingly hybrid, organizations are under pressure to modernize their IT infrastructure in order to operate more efficiently. Managing hybrid environments comes with many challenges, and one of those challenges is the realization that their current IT management systems need to be modernized to keep up with the hybrid world. Unfortunately, most of their IT budget is lost trying to keep the lights on.
Legacy monitoring tools were aimed at monitoring components and applications within the datacenter and were not built with the end-user experience in mind, creating a new segment that has been filled by Best in Class EUEM (End-User experience Monitoring tools) that are usually invested in by the business. These tools are great for being more proactive but do not provide much information about the root-cause, as this info resides within the domain monitoring tools. This has contributed to a further increase of data creation across multiple unconnected platforms which slows down all processes, starting with data collection and analysis. Another new segment has lead to the creation of log file analytic tools, with all of these monitoring tools having a slightly different end goal in mind.
Unconnected, silo’ed IT departments
In addition, it has contributed to large organizations having very silo’ed IT departments, where every department uses its own tools to monitor and manage the set of components or applications they are responsible for. The services that are consumed by the business are usually made of components across these silos (e.g. networking team and helpdesk teams), which in turn, makes all these tools to not be fully utilized; organizations generally have a dozen or more sources of important data about these components such as datacenter, application and end-user monitoring systems, as well as IT service management systems.
For instance, with web-based applications getting more and more complex and interactive by the day, basic application monitoring no longer suffices. While modern apps are using complex logic to provide the best possible experience to each user, it has become necessary to monitor and analyze performance from the customer’s side, as it is impossible to provide an excellent end-user experience without knowing what said end-user expects.
Getting a 360 degree view
Gone are the days when companies only acted after a problem was signaled by an end-user. Nowadays, in order to avoid putting a damper on company efficiency, predictive analysis is meant to pro-actively signal issues and provide means to fix them before they interfere with the business processes. In Gartner’s words, in order to be efficient, a modern ITOA-abiding company needs a predictive analysis solution that is very rapid (measurements are done in hours rather than days) and one that places “emphasis on the business relevance of the resulting insights (no ivory tower analyses)”.
Organizations need a unified, 360 degree view of IT with all relevant information of the business service in one single pane of glass, from which all stakeholders responsible for the delivery of services can work from and agree upon. This information is usually buried in different monitoring systems that monitor different aspects of the service from the application layers components (databases, infrastructure) to syntactic or real end-user monitoring. But even if all monitoring systems report healthy, that is still no guarantee that they are. There might be users calling the helpdesk or there might be divergent business performance of a particular service (e.g., order per minutes drop below normal).
Becoming proactive instead of reactive
In summary then, to be more proactive instead of reactive, companies need to mature their IT service delivery process. They need a solution that allows a smooth integration between their existing monitoring systems and ITSM solutions. They need an easy way to combine these systems into a unified service model and a solution that provides them a holistic view with which they can track the health of these business services.
In conclusion, organizations need a solution that helps them free up more resources to innovate and focus on new technology in order to keep up with the pace of the business. At Savision, we can help you with that. The future is coming shortly…so stay tuned for our upcoming and brand new vendor-agnostic solution, which will be the glue between your ITSM and monitoring systems, allowing you to obtain a holistic view that gives business context to technical data.
In the meantime, you can read our most recent whitepaper on ‘The Challenges of Managing IT in a Hybrid Cloud World’ or you can check out our IT assessment tool to measure how mature is your IT organization.