09 June 2016 blogs Matthew Carr 3min read
Your IT department is full of firefighters. Business service intelligence turns them into detectives.
Thanks to technology, we can capture data on just about everything that happens in a business. Harnessing such data can help to uncover trends that point to hidden issues that, if resolved, can reduce cost and risk. The problem is, most businesses use disparate IT systems and technology, so they have a growing pipeline of critical data but lack the integration to harness it for the good of the business.
And here’s an underlying issue: too many IT professionals spend their days putting out fires – receiving issue reports, troubleshooting, and splicing together old technologies to fix new problems. Business Service Intelligence (BSI) provides these key diagnostic powers that transform IT team members from firefighters into detectives – so they can become true business partners:
1. Single point of truth about what’s up (and down)
The average IT department uses 5 monitoring tools that provide data on components (such as servers or routers), transactions (such as applications and business processes), and end users. BSI creates unified monitoring, for a central source of truth, providing real-time status and an avenue for further investigation or triage. It’s easier to see what components, applications, and services are up or down and how they relate to other issues in your system. Now, you can find patterns and get to root cause faster.
2. Reliable impact data
Typically, more than 80 percent of alerts point to non-critical issues. BSI starts with the integration of monitoring tools used by business units across a company. It correlates and filters multiple, related alerts into one outage ticket to eliminate the “alert storm” most IT departments receive from lower-level component monitors. Some BSI tools even offer information about the cost of each outage by increment of time, so teams can rank the most expensive issues higher in priority. Now, you can identify and focus on the problems that matter – like how many services were affected by an outage or when an SLA was breached.
3. Preventive and predictive power
This is where the fun really starts. BSI builds a historical record of alert notifications. Add KPIs (key performance indicators), and you have the tools to mine IT operations data for metrics you know affect the business, such as recurring issues, cost reductions, and even opportunities for revenue growth. Now, you can break down silos and align team members across departments to work together in pursuit of common goals.
BSI takes the typical IT operation to the next level, shifting team members from firefighter to detective mode, to identify hidden trends that affect revenue, innovation, and competition. With a 360-degree view of business services, IT truly becomes a business partner that drives value by using data to identify patterns, prioritize quickly, and predict problems. The result: smarter decisions, less downtime, and lower costs.
To learn more about how you can use BSI to integrate, compete, or grow revenue, you can join one of our upcoming Live Online Sessions or download our Whitepaper ‘Business Service Intelligence: How can IT become a Business Partner?’
About Matthew Carr
Savision’s Business Intelligence Manager
Matthew is a Business Intelligence Manager at Savision. After having spent over 6 years at Cisco as an Accountant & Revenue Specialist, and 3 years at Clever Communications & Belkin as a Finance Manager, Matthew entered the software community in January 2011 when he joined Savision. Here, he is responsible for growing the Savision reach through tech and commercial partnerships. Matthew is a graduate from the University of Manchester and is also a chartered accountant.