We recently released the newest version of Live Maps, v8.5. This version is all about intelligent service health, giving you more visibility into SCOM and helping you get more out of your dashboards. The features we have added in this new release not only simplify your life, they also allow you to get more insights into your SCOM data. Take a look at the features that have been included in this release:
Service Health Index
There are times when the default ‘Worst of’ health state rollup used in SCOM is not enough. Often, there is a need to classify components within a business service based on how critical they are for that business service to function. With the new Service Health Index feature within Live Maps, you can now classify components within a business service, which will generate a ‘Service Health Index’ for that service.
The Health Index metric consists of 5 different categories: from ‘Total Success’ to ‘Complete Failure’. This is based on Configuration Items which have been placed into specific Impact Levels. These Impact Levels range from ‘Ignore’ to ‘Catastrophic’. The health state of the Configutation Items can be further defined to allow for only certain states to account for the index.
After being assigned a ‘Service Health Index’, Services now display Health Indices if they have been configured through the Authoring Console. Below you can see on the Live Maps Service Overview Dashboard what it looks like when there is a ‘health index’ associated with a service.
The Service Health Index provides even more detailed visibility about the health of a business service based on the operational health of the underlying components provided by SCOM. You can watch our one-minute video on the Service Health Index here.
Easier Dashboard Sharing
Live Maps already provides the ability to share dashboards, allowing users who do not have any access to SCOM to get visibility into the health of their IT organization. In v8.5, we’ve taken it a step further. We have added a dedicated section under Settings to the Live Maps Portal, which provides a central place where all shared dashboards (Static URL Links) can be managed. Live Maps now supports web farm environments through centralizing the encryption of credentials used by the Static URL link.
You can watch our one-minute video on Easier Dashboard Sharing here.
Expanded Help Information
We have also added helpful information to the Live Maps Portal on how to best use the Services Overview and Service Dashboards. You can find this new section through the drop-down area from the main navigation menu as part of the homepage. There you will see a Question mark icon, that will show this new section. Below you will find an example of how the ‘Help’ added to the Services Overview page looks:
Below is what the ‘Help’ looks like when drilling into a service:
New About Page
Besides the many additions we have made to this new release, we also added an ‘About’ page that summarizes how best to contact Savision. This page also gives you an overview of all Live Maps Management Packs that are in use. Below you can get a glimpse of the new ‘About’ page.
Streamlined Windows Authentication
We have enhanced the login experience by speeding up the time it takes to login to the Live Maps Portal. We have removed the login screen for the Live Maps Portal when Windows Authentication Express is in use. You are now automatically logged in without ever having to visit a login screen.
About Savision Live Maps
Savision Live Maps is the SCOM Dashboard solution that enables service-oriented monitoring. It automates the creation and maintenance of Distributed Applications and allows you to create custom widget-based dashboards and Visio-like diagrams. Live Maps also integrates with configuration management databases (CMDB) from SCSM, ServiceNow and BMC Remedy.
We believe the best way to get familiar with Savision’s solutions and experience its benefits, is to try it in your own environment. You can request a trial, get a demo with one of our experts, or contact us if you would like to know more.