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Unable to View Live Maps from within the Operations Manager Console

Problem: When in the Operations Manager Console, you are unable to see any of the Live Maps Views or Dashboards.

Note: While the images displayed are for V7.3, this process should be true for all current(V7.X) and all previous versions.

The icon next to the view is a white square

 

If you select a View, a dialog box with pop open with the following error.

System.IO.FileNotFoundException: Could not load file or assembly ‘Savision.LiveMaps.v6.OpsMgrConsoleExtensions’ or one of its dependencies. The system cannot find the file specified.

File name: ‘Savision.LiveMaps.v6.OpsMgrConsoleExtensions’

Solution: Install the Operations Manger Extensions on the local PC. The extensions are a plug in that allows an Operations Manger Console to view the maps from within the console. It is required on all Operations Manger Consoles that want to be able to view any Live Maps. Please be sure to install the same version of extensions as your Live Maps Authoring Console. 

 

Category: TroubleshootingBy Chris Malay1 November 2017
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Author: Chris Malay

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