Frost Bank

One of the largest Texas based banks, with headquarters in San Antonio, Frost Bank counts with over 125 branches across the state. Offering its clients a vast range of financial services, Frost Bank wanted a solution that would bring all monitored application components together into one view.

View Frost Bank’s Customer Success Story

The Challenge

Frost’s previous monitoring system was limited in its capabilities to bring many components of an application together into one view. They needed a system that would work with Microsoft Operations Manager, and notify multiple areas of the IT department simultaneously in the context of the business services they support – such as at their bank website and other applications.

The Solution

Frost Bank’s Live Maps implementation started with a map of Texas that would signal an alert whenever there was a problem in a given city. With a couple clicks, they could drill down to the specific branch that was impacted, and even to the specific component of the branch’s IT infrastructure. Frost Bank has since incorporated 25 different application dashboards – ranging from the teller systems to cash management applications.

“We had a vision – we wanted a dashboard that would alert us when something was offline, without having to wait for our internal or external customers to report the problem. Live Maps has helped us realize that vision.”

Network Engineer

The Result

Now the IT professionals at Frost Bank have Live Maps constantly running on their screens – and often know a problem has occurred before it is apparent to branch employees or customers. This allows them to quickly allocate resources they need to fix the problem before it inconveniences customers or impacts their banking website. Instead of taking hours to fix problems, they can typically be handled in a matter of minutes.

Conclusion

By installing Live Maps, Frost Bank is able to make sure that outages in bank branches or on their website are brought to the attention of their IT professionals as quickly as possible. Because they can drill down to find the location and source of the problem, outages are minimized in the present and can be prevented in the future.