Dublin Airport Authority

The Dublin Airport Authority is responsible for managing three airports in Ireland. The authority had a huge IT infrastructure that made it very difficult to isolate where and why a problem occurred during an outage. As a result their IT department ended up spending a lot of time troubleshooting the symptoms of problems, instead of the root cause of the problems in the first place; and then only to have the same problems occur again in the future. With Live Maps, the Dublin Airport Authority is able to see the exact root cause of a problem so they can fix it at the source, often before end users even notice an interruption in service, and prevent it from happening again.

The Challenge

There used to be a lot of time consuming cross-referencing between systems and then a lot of coordination between people. When an outage would occur it was difficult and time consuming to track down the problem through the multiple systems. This meant that when there was a problem, the IT staff started off by trying to fix the visible symptoms – like application outages – and was not necessarily dealing with the root cause of the problem.

“We save a lot of time with Savision. We can instantly distinguish which IT problems are affecting operations from those that aren’t, and can begin troubleshooting in a matter of seconds.”

IT Operations

The Solution

Live Maps takes the place of the multiple complex reporting systems the IT staff had to deal with in the past, and gives them one easy and intuitive system to monitor their entire infrastructure quickly and easily. Live Maps view of their infrastructure is prominently displayed three large screens, one for each airport.

The Result

Now, when a problem occurs any member of the IT staff can look at the Live Maps screens and immediately see where the problem is. That person can also see what happened both before and after the outage, so that the IT staff can start by fixing the actual problem rather than the symptom. This means that they are not only able to fix the issue itself more quickly; that issue is not likely to happen again. In addition, they no longer have to train staff on multiple reporting systems. Because Live Maps is so graphically intuitive, new staff hires are up and running much more quickly then before.

Conclusion

Replacing multiple reporting systems with Live Maps allowed the Dublin Airport Authority to respond to issues more quickly, solve problems rather than symptoms and made it easier to train new members of their IT staff. Outages are fixed faster and are less likely to occur again in the future.

“With Live Maps, we can start troubleshooting the root cause of an outage, not the symptom of the outage itself. In fact, we can often address the root cause before the effect is even reported. Previously, we would respond and begin trouble shooting at the ‘effect’.”

IT Systems Admin