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Live Maps for System Center Service Manager (SCSM)

Build Dynamic Service Maps – Combine People, Process and Technology

“Live Maps takes System Center, the MOF and ITIL to a whole new level,” said Clare Henry, director of product marketing, Management and Services Division at Microsoft Corp. “Service maps, like those built with Live Maps, help customers set context and drive a service orientation within their organization, making service management principles easier to embrace and utilize.”

 

IT departments that adhere to Microsoft Operations Framework (MOF) and ITIL standards achieve higher services levels at a lower cost. Successfully embracing and using these standards requires that an enterprise’s people, process, and technology are all orientated around a resulting service. Often getting disparate functional teams focused on the complete service is difficult without an end-to-end perspective. Live Maps allows organizations to create dynamic service maps that immediately provide an end-to-end service perspective for every IT professional, no matter his or her expertise.

Live Maps can be viewed from any incident, within System Center Service Manager or from an alert, state-view, or map within System Center Operations Manager. Troubleshooting, root cause analysis, and change planning are all done in the context of the affected IT service. Live Maps brings real-time, relevant information to users based on role - always putting IT systems in its proper business and service perspective.
 

Simplify ITSM

IT Service Management is complicated to implement. The majority of ITSM initiatives fail to reach full maturity because the entire business is not onboard. Live Maps helps get everyone orientated around business service delivery driving business value.
 

Dynamic Maps – Always Up-to-Date

Service Maps automatically update as IT environments change. Maps automatically update as IT environments change. 80% of IT incidents are caused by bad changes which are often a result of inaccurate documentation. Live Maps updates as your environment changes eliminating poor change planning.
 

360° Perspective for All IT Cloud Services

See IT problem business impact in order to fix the right service first. IT problem visibility is often very limited. Live Maps puts everyone on the same page by showing the health of the entire IT service in the terms of your business.

 

Try it yourself now, login to our live demo environment!

 

 

Live Maps For Service Manager Videos

Live Maps provides the unique ability to create live IT service maps. Watch the videos below to see how you can quickly create IT service maps in your organization.

 
Service Manager Integration

See how Service Manager and Live Maps work together to help speed incident resolution and increase change review board meeting comprehension. 

 

Live Maps For Service Manager Screenshots

Live Maps for Service Manager enables IT organizations to truly realize its IT Service Management goals. Live Maps empowers you to build maps that connect the IT assets to OLAs to SLAs to the delivered business service. Here are some examples of how you can use Live Maps to create IT Service Maps in your organization.

 
Service Manager Integration
SC Service Manager Integration

Live Maps integrates contextually with Service Manager to ensure that you can easily determine the affected map from an incident or change ticket.

 
 
IT Service Map
IT Service Map

Connect IT assets, OLAs, SLAs on a single screen.

 
 
IT Service Dashboards
IT Service Dashboards

Map out core IT services.

 

Live Maps For System Center

Download the latest version of Live Maps for System Center to get the most out of its integration with Service Manager. Our products come in both an ISO image and a self-extracting executable. Download the one of your choice.

Download Category

 
NameDescriptionDateVersion  
Live Maps

Live Maps for System Center
(Self-extracting executable)

 05-01-2012 5.1.1 Download Live Maps 5.1.1
Live Maps

Live Maps for System Center
(ISO image)

 05-01-2012 5.1.1 Download Live Maps 5.1.1