Live Maps Unity - Business Service Management for Microsoft System Center
Maximize the availability of your company’s business-critical services and optimize service delivery with Live Maps Unity for Microsoft System Center. Live Maps Unity is a powerful, unifying tool for monitoring service health and performance, bringing IT and business together by letting them speak the same language. Live Maps Unity integrates seamlessly with Microsoft System Center Operations Manager and Service Manager and integrates smoothly into your organizational processes for incidents and change management. This means you can get up and running in no time: complex projects, cumbersome deployments and manual updating are not required.
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Time to Evolve
The pressure to lower IT costs while increasing customer satisfaction is mounting and in this customer-centric digital age that pressure will only continue to grow. But how do you demonstrate that your IT department adds value to the business instead of being a cost center if your team doesn’t have the time to investigate disruptive technologies and find ways to improve service quality? And instead of reporting that Server XYZ is down, how much more efficient would it be to report that customers can’t pay for the items in their shopping cart right now because Server XYZ is down?
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Map IT Components to Business Services
The first step to answer these questions is to better understand the dependencies between your company’s business services and the underlying IT infrastructure and applications. With the Service Creation wizard of Live Maps Unity you can define a business service and select all infrastructure components and applications that provide the underlying support. With one click, Live Maps Unity will discover your deployments of applications like Exchange, SharePoint and Active Directory; and has the capability to examine your entire IT infrastructure, discover running .NET applications - including their connections to databases - allowing you to create a business service based on that discovered application. You and all other stakeholders in the company can view the health of all defined business-critical services in real-time on the Service Dashboard.
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From the Services Dashboard and Beyond
The Service Dashboard, which is generated automatically, gives an instant overview of the status of your company’s business-critical services from three perspectives: the end users, the infrastructure, and the applications. In a few clicks you will have enough information to determine the impact and priority of a disruption and assign it to the right team. The result: faster root cause analyses, maximized service availability and delivery, faster resolution times, and more time to explore new technologies.
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Cut through the Noise
The Microsoft System Center Operations Manager generates numerous noisy, low-level alerts. With Live Maps Unity you can focus on high priority alerts by pushing low priority alerts to the background. When the Service Dashboard indicates a service problem, one click on the relevant service name takes you to the Service Map. The Service Map gives a high-level overview of the status of the components that make up the service, as well as the current and historical service level performance. From there, you can go to more detailed component maps.
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All Eyes on Deck
Not only are our dashboards and maps intuitive, customizable and ready for use out of the box, they also break down the language barrier between IT and business. Is the business service functioning properly? Can customers pay for the items in their shopping carts? At any time, anyone with access to Live Maps Unity can answer that question: from the service owner to the service desk employee and the CIO. Let us help your company break down its data silos and foster better relationships between IT and business.
Quick Link: Features
Core IT services such as DNS, Active Directory and SharePoint provide the foundation on which business critical applications and services are built. With Live Map Unity’s dependent services feature, you can express these relationships quickly and easily. Modelling the connections between your services allows you to see at a glance whether availability and performance problems are application specific or whether they are a result of issues with your service fabric. Comprehensive service modelling allows you to drill down from problem to root cause in only a few clicks, and to prioritize your response based on business and customer impact.
Performance problems are often the source of application issues. Spikes in load, insufficient memory for caching, or disks that are too slow for high volume data queries can result in your business critical services becoming unavailable. Live Maps Unity shows you the critical performance metrics that matter to your business line owners and IT engineers right in your dashboards and service models. See the full 360 degree view of your application and correlate changes in performance with service health issues.
An understanding of application architecture – both physical and logical – is critical to the diagnosis of performance and availability issues. Live Maps Unity comes with out of the box service models built using the most recent information available from Microsoft and subject-matter experts. With one click, Live Maps Unity will discover your deployments of applications like Exchange, SharePoint, Lync and Active Directory and will provide deep and insightful diagrams that make troubleshooting service issues a breeze.
.NET Application Discovery
Busy IT departments don’t always have time to map out all their service deployments – and sometimes legacy applications can turn up in the strangest of places. Live Maps Unity has the capability to examine your entire IT infrastructure, discover running .NET applications - including their connections to databases - allowing you to create a business service based on that discovered application. Plus, as the application topology evolves over time, Live Maps Unity will automatically keep it up to date for you.
Dynamically Updating Services
Many IT departments have integrated their SCOM deployments with third-party software that generates distributed applications on the fly. Live Maps Unity has the ability to take those generated distributed applications and turn them into meaningful service models that enable proper issue triage and root cause analysis. As the distributed applications change over time, Live Maps Unity will keep the service model synchronized.
Automated Updating of Application Views
The advanced Authoring Console lets you create your application and service diagrams with real live System Center Operations Manager objects. Our membership rules engine ensures your diagrams stay up-to-date without requiring any maintenance.
The days of having to locate the right Excel sheet to find out where a troubled device is located are gone. Live Maps lets you create maps of your datacenter and racks that seamlessly integrate into the System Center consoles. So now you not only know what the problem is, but also exactly where it is.
Advanced Network Topologies
Most of the time when you are troubleshooting a service outage you need to understand the state of the network. Our network topology views let you draw and monitor your network with System Center Operations Manager. Now you can instantly see the ports your devices are connected to and the state of the network connections between and at your sites.
Lightweight web console with support for all major browsers that gives access to any dashboard or map.
Interactive Geographical Maps
Interactive Geographical Map adds complete location-awareness to the System Center Suite. You can add exact coordinates to every device managed by System Center Operations Manager. Live Maps Interactive Maps (powered by Microsoft Bing Maps) giving you access to all its features like zooming, panning and automatic clustering.
Real-Time Application Performance
If you have pinpointed a problem on one of your maps or dashboards the next step is to solve it. Live Maps comes with very powerful real-time application-aware troubleshooting dashboards. These dashboards provide instant access to all real-time and historical information needed to solve the problem.
Native Mobile Clients
The Mobile Console lets you keep track of your critical business applications even if you are away from your desk. Also it lets you eliminate alert and notification noise. View the state of your Live Map views and be notified when the state of a Live Map view changes. Available for Windows, Android and iOS.
Consolidated service disruption notifications reduce notification noise and increase the quality and resolution rate of alerts.
Automated CMDB Synchronization
Automatically creates and updates business service definitions in System Center Service Manager. Allows you to run What-If scenarios on CI changes to see which services are affected before implementing a change request.
Automated Incident Prioritization
Automatically updates System Center Service Manager incidents with affected Services allowing for easy impact analysis and prioritization.
Automated Creation of SCOM Distributed Applications
The Live Maps Authoring console allows any person to build dynamically updating SCOM distributed applications through a user friendly UI and time saving wizards.